FREQUENTLY ASKED QUESTIONS
Absolutely! At Shah Scents, we take great pride in showcasing our products with high-quality, original images that accurately represent what you’ll receive. What you see is exactly what you get — no surprises, no compromises. Every fragrance is carefully packed and quality-checked to ensure you receive the same premium product shown in the picture.
Once your order is placed, a detailed sales receipt is automatically sent to your email. You can also log in to your account, go to the “My Orders” section, and download your receipt anytime.
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can request a return within 7 days of receiving the item. Simply contact our customer support team via WhatsApp or email with your order number and reason for return.
Please make sure the product is unused, in its original packaging, and in the same condition you received it. Once we receive and inspect the returned item, we’ll process your exchange or refund promptly.
Yes! We frequently restock our popular fragrances. If something you love is out of stock, click the “Notify Me” button on the product page to get updated as soon as it’s back.
We deliver all across Pakistan, including remote areas. For international shipping, contact our support team — we may be able to arrange a special delivery.